How can we help?
We're a small team and we read everything. Email us and you'll hear back within two business days, usually sooner.
Email support
support@premealconnect.com
Include your restaurant's name and your username so we can find your account.
Delete your account
In the app: My Hub → Profile → Delete account. Or email us from the address on your account with the subject "Delete my account" and we'll confirm within 7 days. Details are in the Privacy Policy.
Common questions
How do I join my restaurant?
Your manager creates your account and gives you a username and a temporary password, or a join code for self-signup. Download the app, sign in, and you'll be asked to set your own password on first login. If you don't have your login, ask a manager — we can't look it up for you.
I forgot my password.
Ask any manager at your restaurant to reset it from Manage → Employees. You'll get a temporary password and set a new one the next time you sign in. Self-serve reset by email is on the way.
Which plan do we have, and who pays?
Plans are per restaurant and are purchased by the restaurant's owner through the App Store or Google Play. Every restaurant starts with a free 14-day Premium trial. Owners can see and change the plan in Manage → Subscription.
How do I cancel or get a refund?
Subscriptions renew automatically until cancelled. Cancel at least 24 hours before the renewal date in your Apple subscriptions or Google Play subscriptions settings. Refunds are handled by Apple or Google under their policies; we can't issue them directly.
Restore Purchases isn't finding my subscription.
Make sure you're signed in to the same Apple ID or Google account that bought the plan, then tap Restore Purchases on the paywall or in Manage → Subscription. If it still doesn't appear, email us with your receipt.
I'm not getting notifications.
Check that notifications are allowed for PreMeal Connect in your phone's Settings, and that you're signed in. Managers choose which notifications go to which job titles, so ask them if something you expected never arrived.
I'm an owner. How do I hand the restaurant to someone else?
Owners can transfer ownership to a manager from Manage → Restaurant (this is also required before an owner can delete their own account). Subscriptions don't transfer between app-store accounts: the new owner subscribes from their own device and the previous owner cancels theirs.
Can you delete my restaurant?
Yes. The owner can email us from the owner account to have the restaurant and all of its data removed. We'll confirm the request before deleting anything, because it can't be undone.